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These Terms and Conditions are effective from 01/04/2019 (version 1.0). All previous terms and conditions are cancelled.

A. INTRODUCTION

By using, visiting and/or accessing any part (including, but not limited to, sub-domains, source code and/or Website/Mobile Application APIs, whether visible or not) of the Batball11.com Website/Mobile Application or mobile application or any other Website/Mobile Applications or applications that we own or operate (the “Website/Mobile Application”) and/or registering on the Website/Mobile Application, you agree to be bound by (i) these Terms and Conditions; (ii) our privacy policy; (iii) our cookies policy and (iv) the Rules applicable to our fantasy gaming or gaming products as further referenced at paragraph 2 below (together the "Terms"), and are deemed to have accepted and understood all the Terms.

Please read the Terms carefully and if you do not accept the Terms, do not use, visit or access any part (including, but not limited to, sub-domains, source code and/or Website/Mobile Application APIs, whether visible or not) of the Website/Mobile Application. The Terms shall also apply to all gaming via mobile devices including downloadable applications to a mobile device. (As if references to your use of the Website/Mobile Application were references to your use of our mobile devices gaming facilities).

  1. Where you play any game, using the Website/Mobile Application, you accept and agree to be bound by, the Rules which apply to the applicable products available on the Website/Mobile Application from time to time. The Rules can be found under the Help tab of the applicable section of the Website/Mobile Application.
  2. Where reference is made to “Batball11”, “we”, "our" or “us” in relation to then it shall all mean the Company being BB11 Technolabs Pvt Ltd Registered under the Companies Act 1956:
  3. We may need to change the Terms from time to time for a number of reasons (including to comply with applicable laws and regulations, and regulatory requirements). All changes will be published on the Website/Mobile Application. The most up to date Terms will be available on the Website/Mobile Application. When a material change is carried out on the Terms and Conditions the customer will be requested to accept the new terms and conditions before proceeding. Once accepted, the new terms and conditions will come into effect thereon.
  4. Reference to "you", "your" or the "customer" is reference to any person using the Website/Mobile Application or the services of Batball11 and/or any registered customer of Batball11.
  5. As you are aware, the right to access and/or use the Website/Mobile Application and mobile application (including any or all of the products offered via the Website/Mobile Application and mobile application) may be illegal in certain States and Countries. You are responsible for determining whether you’re accessing and/or use of the Website/Mobile Application and mobile application is compliant with applicable laws in your jurisdiction and you warrant to us that fantasy gaming is not illegal in the territory where you reside
  6. Batball11 is committed to providing excellent customer service. As part of that commitment, Batball11 is committed to supporting responsible gaming. Although Batball11 will use its reasonable endeavors to enforce its responsible gaming policies, Batball11 does not accept any responsibility or liability if you nevertheless continue gaming and/or seek to use the Website/Mobile Application with the intention of deliberately avoiding the relevant measures in place and/or Batball11 is unable to enforce its measures/policies for reasons outside of Batball11’s reasonable control.

B. YOUR BATBALL11 ACCOUNT

1. Application

1.1 All applicants must be over 18 years of age to register with Batball11. Batball11 reserves the right to ask for proof of age from any customer and suspend their account until satisfactory documentation is provided. Batball11 takes its responsibilities in respect of under age and responsible gaming very seriously.

1.2 All information supplied when registering with the site MUST be your information and be accurate and complete in all respects. Where this is not the case, we reserve the right to suspend the account and treat any deposits into the gaming account as being invalid (and any winnings arising from such deposit as void). Where an account is suspended, the relevant customer should contact us.

1.3 By accepting the Terms and/or registering to use the Website/Mobile Application you hereby agree that we shall be entitled to conduct any and all such identification, credit and other verification checks from time to time that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the Website/Mobile Application and Mobile app and our products generally. You agree to provide all such information as we require in connection with such verification checks. We shall be entitled to suspend or restrict your account in any manner that we may deem to be appropriate, until such time as the relevant checks are completed to our satisfaction.

1.4 As part of the registration process, we may supply your information details to authorized credit reference agencies to confirm your identity and payment card details. You agree that we may process such information in connection with your registration.

1.5 Customers may open only one account. Should we identify any customer with more than one account we reserve the right to treat any such accounts as one joint account.

1.6 Customers must keep their registration and account details up to date. This, and your account information, may be amended in the Personal section of the Website/Mobile Application. If you require any assistance, please contact us.

2. Account Details

2.1 Batball11 allows all its customers to choose their own Username and Password combination for their account and also a Passcode for accessing Batball11 app on their mobile devices. Customers must keep this information secret and confidential as you are responsible for all gaming in your account and any other activities taking place on your account.

2.2 If your Username and Password have been entered correctly or if your account has been accessed via Touch ID, Fingerprint log in, Face ID, Passcode or the ‘Keep me logged in’ facility (whether or not authorized by you), you shall be able to access the Contesting in the fantasy league, subject to there being sufficient funds in the account.

2.3 If, at any time, you feel a third party is aware of your Username, Password and/or Passcode you should change it immediately via the Website/Mobile Application. Should you forget part or all of your combination, please contact us.

2.4 If you activate Touch ID, Fingerprint log in, Face ID, Passcode and/or the ‘Keep me logged in’ facility and feel that a third party could be accessing your account via any of these methods then you should immediately disable Touch ID, Fingerprint log in, Face ID, Passcode and/or the ‘Keep me logged in’ facility from all of your devices and contact us. You are responsible for the security of your device/s and for all gaming activities on your account and any other activities taking place on your account.

2.5 Please note that cardholder details and any other sensitive data should never be sent to us by unencrypted email.

2.6 The current balance and transaction history of your account may be viewed at any time once you have logged into your account on the Website/Mobile Application and mobile app.

3. Suspension and Closure

3.1 If you want to close your account, please contact us. Any negative balance on your account will fall immediately due and payable to Batball11, and your account will not be closed until the relevant amount owed to Batball11 is paid in full.

3.2 Batball11 reserves the right to close or suspend your account at any time and for any reason. Without limiting the preceding sentence, Batball11 shall be entitled to close or suspend your account if:

  1. you become bankrupt;
  2. Batball11 considers that you have used the Website/Mobile Application in a fraudulent manner or for illegal and/or unlawful or improper purposes;
  3. Batball11 considers that you have used the Website/Mobile Application in an unfair manner, have deliberately cheated or taken unfair advantage of Batball11 or any of its customers or if your account is being used for the benefit of a third party;
  4. Batball11 is requested to do so by the police, any regulatory authority or court;
  5. Batball11 considers that any of the events referred to in (a) to (c) above may have occurred or are likely to occur; or
  6. your account is deemed to be dormant and its balance is, or reaches zero in accordance with paragraph B.4.1 below.

3.3 If Batball11 closes or suspends your account for any of the reasons referred to in (a) to (e) above, you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by Batball11 (together “Claims”) arising therefrom and shall indemnify and hold Batball11 harmless on demand for such Claims. In the circumstances referred to in (a) to (e) above, Batball11 shall also be entitled to withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including any winnings or Reward payments).

4. Dormant Accounts

4.1 Batball11 will apply an Administration Fee to all accounts that have been ‘inactive’ for a consecutive period of at least 365 days in accordance with the following procedure. An account is deemed to be ‘inactive’ during any period in which none of the following actions take place in relation to it: (i) a successful deposit; (ii) a fantasy game is Contested; or (iii) participation in our gaming products.

  1. If your account remains ‘inactive’ for a continuous period of 365 days then your account shall be deemed to be ‘dormant’ and, if the balance on your account is zero, your account will be closed and no fee shall apply.
  2. If, on being deemed to be dormant, your account has a positive balance, Batball11shall take reasonable steps to notify you using the details you provided during your registration process (or as updated by you).

4.2 You can ‘reactivate’ your account by: (i) making a successful deposit; or (ii) Contesting a fantasy game.

5. Consent for Marketing Calls & Messages

By using the BatBall11 online gaming and fantasy platform operated by BB11 Technolabs Private Limited, you hereby provide your explicit consent for BB11 Technolabs Private Limited to contact you via telephone for marketing, promotional, or offer-related activities, even if your number is registered under the National Do Not Call (DND) Registry or any other similar registry. You acknowledge and agree that such contact may include but is not limited to, calls regarding updates on platform features, promotional offers, contests, or other marketing initiatives.

You understand that your consent for receiving marketing calls is voluntary and can be withdrawn at any time by contacting BB11 Technolabs Private Limited through the designated channels provided for user support or by following the unsubscribe instructions provided in the marketing communications. However, you acknowledge that withdrawing consent for marketing calls does not affect your ability to use the BatBall11 platform or any other services provided by BB11 Technolabs Private Limited.

BB11 Technolabs Private Limited respects your privacy and commits to adhering to all applicable laws and regulations governing telecommunications and data privacy. Your personal information, including your contact details, will be processed in accordance with the Privacy Policy of BB11 Technolabs Private Limited, which you are encouraged to review.

By continuing to use the BatBall11 platform, you affirm that you have read, understood, and agreed to this provision regarding marketing calls.

C. YOUR FINANCE

1. Deposits

1.1 You may only join the fantasy league game with the amount of cleared funds held in your account. Accordingly, if you want to participate in gaming, you must deposit monies into your account. Further details of how to deposit, withdraw and transfer funds can be found under settlement & payout terms and conditions.

1.2 By depositing funds into your account, you direct us and we agree to hold them, along with any winnings, for the sole and specific purpose of using them (i) to place your sporting and gaming stakes; and (ii) settling any fees or charges that you might incur in connection with the use of our services (Purpose). We shall be entitled to suspend or close your account if we reasonably consider or have reason to believe that you are depositing funds without any intention to place sporting and/or gaming stakes. In such circumstances we may also report this to relevant authorities.

1.3 For payment methods that require a specific account holder, you should only deposit funds into your gaming account from a source where you are the named account holder. In such cases where Batball11 identify that the named account holder differs from that which Batball11 hold, we reserve the right to treat any deposits into the gaming account as being invalid (and any winnings arising from such deposit as void).

1.4 You agree that we shall be entitled to retain any interest which might accrue on monies held in your Batball11 account.

1.5 No credit will be offered by any employee of Batball11, and all Leagues must be supported by sufficient funds in the customer account. Batball11reserves the right to void any fantasy game/League/participation which may have inadvertently been accepted when the account did not have sufficient funds to cover the League. Should funds be credited to a customer's account in error it is the customer's responsibility to inform Batball11without delay. Batball11will recover such funds by account adjustment.

1.6 Unless otherwise stated, all examples given on the Website/Mobile Application are given in Rupees(INR).

1.7 In addition, Batball11shall be entitled to withhold and/or retain any and all amounts earned or received by you as a result of or in connection with your ‘unauthorized’ use of the Website/Mobile Application and mobile application including activities which are not for an authorized purpose.

1.8 Batball11does not charge for deposits made by Debit/Credit Card, however please be aware that some card issuers consider gaming transactions as ‘cash’ payments and therefore may charge you a cash advance fee. Please check with your card issuer for further details.

2. Withdrawals

2.1 Where possible, all withdrawals will be processed to the payment account from which the deposits were made. Withdrawal payments can only be made in the name of and to the registered account holder.

2.2 For most payment types, withdrawals can be processed by clicking 'Withdraw' on the Website/Mobile Application, subject to there being sufficient winning funds in your gaming account wallet. There is no set maximum withdrawal amount per day but the same are subject to taxation and prevalent laws but at the same time there is limit for minimum amount that can be processed for withdrawal of winning amount is Rs.200 (Rupees Two Hundred only).

2.3 If the value of a deposit is not played through in full before a withdrawal is requested, Batball11 reserves the right to make a charge to the customer’s account to cover all reasonable costs relating to both the deposit and withdrawal. If necessary, the value of the withdrawal requested may be reduced accordingly.

3. Transfer of Funds:

By depositing funds into your account, you direct us and we agree to hold them, along with any winnings, for the sole and specific purpose of using them

3.1 To participate in sporting and fantasy gaming league.

3.2 Settling any fees or charges if any that you might incur in connection with the use of our services.

3.3 Initiate fund transfer to your friends or known persons Batball11 account through Batball11’s Website/Mobile Application to transfer your deposited or any winning balance available in your account to help other known Batball11 user to participate in fantasy league on Batball11 platform through Batball11’s Website/Mobile Application.

3.4 Any transferred fund can only be used for to participate in fantasy leagues on Batball11 platform through Batball11’s Website/Mobile Application. Transferred funds can be withdrawn or can be further transferred it can only be used for participation of fantasy leagues on Batball11.

3.5 User require to take upmost care while initiate any transfer to any user as the same can’t be reversed once transfer transaction processed successfully.

3.6 To know more about transfer of fund user may use our contact us option for any assistance before initiating any transfer in case of any doubt or query for user to user transfer process on Batball11 platform.

We shall be entitled to suspend or close your account if we reasonably consider or have reason to believe that you are depositing funds without any intention to place sporting and/or gaming stakes. In such circumstances we may also report this to relevant authorities

4. Other

4.1 If we incur any charge-backs, reversals or other charges in respect of your account, we reserve the right to charge you for the relevant amounts incurred.

4.2 We may, at any time, set off any positive balance on your account against any amounts owed by you to Batball11 or any company within the Batball11 group.

4.3 You are responsible for reporting your winnings and losses to the tax and/or other authorities in your jurisdiction.

4.4 Internet fantasy gaming may be illegal in the jurisdiction in which you are located. If so, you are not authorized to use your payment card/wallet/net banking to complete the transaction. However, any Leagues accepted from such jurisdictions will stand - win or lose but the same shall be at total responsibility of the player. The payment terms and conditions of Batball11 should be read before participation in any League or usage of the app or website.

D. GAMING PROCEDURES

1. Contesting/Participating

1.1 Batball11 reserves the right to decline all, or part, of any League requested at its sole and absolute discretion. All Leagues are placed at your own risk and discretion.

1.2 We only accept Leagues made online (including via mobile device or downloadable applications on a mobile device). Leagues are not accepted in any other form (post, email, fax, etc.) and where received will be invalid and void - win or lose.

1.2 We only accept Leagues made online (including via mobile device or downloadable applications on a mobile device). Leagues are not accepted in any other form (post, email, fax, etc.) and where received will be invalid and void - win or lose.

1.4 Your funds will be allocated to Leagues in the order they are placed and will not be available for any other use. Batball11 reserves the right to void and/or reverse any transactions made after a participation in the League involving allocated funds, either at the time or retrospectively.

2. League/Participation Confirmation

2.1 Leagues/Participation will not be valid if there are insufficient funds in your account.

2.2 Leagues/Participation that you request will only be valid once accepted by Batball11’s servers. Each valid League/participation will receive a unique transaction code. We shall not be liable for the settlement of any League/participation which are not issued with a unique transaction code. If you are unsure about the validity of a League/participation, please check your account history.

2.3 Notwithstanding the above, if League/participation is placed via a credit or debit card they are not valid until we have received payment in full. The League/participation will be automatically void if we have not received the payment prior to the relevant event commencing.

2.4 Should a dispute arise, you and Batball11 agree that the Batball11 transaction log database will be the ultimate authority in such matters.

2.5 Line-up/Playing XI/Playing Probable : Batball11 provides line-up/starting line-up/playing XI for selected matches based on data available to Batball11 from their data source or official source etc. Purpose of providing line up is only to provide indicative information and assist a user in selecting his/her team. Player's inclusion in line-up is given by Batball11 on the basis of information/data received from data providers, publicly available information. Users are to carry proper research of their own from official sources and/or other available sources of information. Batball11, shall not take any liability, if a player earlier indicated as 'Playing' does not play and or player earlier indicated as “not playing” does actually play for any reason whatsoever. In-case of any differences in the line-up either from Batball11’s data source or official source, contest will continue as scheduled.

3. Offers

3.1 Where any term of an offer or Offer is breached or there is any evidence of a series of participation by a customer or group of customers, which due to enhanced payments, Free leagues, risk free leagues, gaming Credits, Rewards or any other Promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, Batball11 may reclaim the enhanced payment, Free leagues, risk free leagues or gaming Credits of such offers and/or void any League funded by the Free Credits. In addition, where there is evidence of such activity, Batball11 may levy an administration charge on the customer up to the value of the Credits, Free Reward or enhanced payment towards the administrative costs incurred in identifying and taking action against the activity.

3.2 Batball11 may reclaim any Reward amount, freecredits, league Credits or enhanced payments that have been awarded in error.

3.3 All customer offers are limited to one per person. If Batball11 has reasonable grounds to suspect that a Reward or offer is being claimed by or for the benefit of the same person more than once or by a group of people then it may withdraw the availability of any offer or all offers to that customer or group of customers and/or void any League funded by the Reward or offer and remove any winnings from such participation in fantasy gaming.

3.4 Batball11 may, at any time, make minor amendments to the terms and conditions of any offer or Offer to correct typographical errors or to improve on clarity or customer experience and may cancel any offer or Offer for legal or regulatory reasons.Batball11 has and shall take all reasonable care but the user agrees and indemnifies Batball11 and in a situation of any error Batball11 shall be held indemnified for any and all typographical errors.

3.5 Batball11 reserves the right to amend the terms of or cancel any customer offer or Offer at any time.

4. Settlement and Payouts

4.1 All league and participation in the fantasy league and Leagues are subject to the applicable legal provisions (including maximum winnings) applicable in the concerned States and these Terms and Conditions shall be bound by the same.

4.2 Batball11 reserves the right to suspend and/or cancel any League/league at any time. When a League is suspended any participation entered will be rejected. Batball11 also reserves the right to cease fantasy gaming on any league at any time without notice.

4.3 Winnings from Leagues are added to the balance of your gaming account. Any funds/winnings credited to an account in error are not available for use, and Batball11 reserves the right to void any transactions involving such funds and/or withdraw the relevant amount from your account and/or reverse the transaction, either at the time or retrospectively.

4.4 Where there is evidence of a series of Leagues each containing the same selection/s having been placed by or for the same individual or syndicate of individuals, Batball11 reserves the right to make Leagues void or withhold payment of returns pending the outcome of any subsequent investigation. Investigation would also cover internal inquiry and investigation.

4.5 If for any reason we are unable to validate the outcome of a particular League (e.g. due to loss of live pictures), all Leagues will be void, unless settlement of League is already determined.

4.6 Where a user gives ambiguous instructions, Batball11 reserves the right to split the amount of monies staked League/league between the potential outcomes. Where this is impractical we reserve the right to void the whole of that League. In any event, the decision of Batball11 is final.

The entire terms and conditions of payments shall be found under League Payment terms and conditions.

E. USE OF THE WEBSITE/MOBILE APPLICATION

1. Website/Mobile Application Content and Permitted and Prohibited Use.

1.1 Information or data accessed by you via the Website/Mobile Application or any part of it (including, but not limited to, results, statistics, sporting data and fantasy gaming figures) is for your personal use only and the distribution or commercial exploitation of such information or data is strictly prohibited. No warranty is given as to the uninterrupted provision of such information or data, its accuracy or as to the results obtained through its use. The information is not intended to amount to advice or recommendations and is provided for information purposes only. It should not be relied upon when participating in Leagues/leagues, which are made at your own risk and discretion.

1.2 Any commercial use or exploitation of the whole or any part of the Website/Mobile Application, the information or data on the Website/Mobile Application (including, but not limited to, results, statistics, sporting data and odds and fantasy gaming figures), any other information or data on the Website/Mobile Application and/or its source code is strictly prohibited.

1.3 The use of automated systems or software to copy and/or extract the whole or any part of, the Website/Mobile Application, the information or data on the Website/Mobile Application (including, but not limited to, results, statistics, sporting data and odds and fantasy gaming figures), any other information or data on or contained within or as part of the Website/Mobile Application and/or its source code for any purpose (known as "screen scraping") is strictly prohibited.

2. Your Equipment

2.1 your computer equipment or mobile device and internet connection may affect the performance and/or operation of the Website/Mobile Application. Batball11 does not guarantee that the Website/Mobile Application will operate without faults or errors or that the Batball11 services will be provided without interruption. Batball11 does not accept any liability for any failures or issues that arise due to your equipment, internet connection or internet or telecommunication service provider (including, for example, if you are unable to place Leagues/leaguesto view or receive certain information in relation to particular events).

2.2 For customers using Batball11 On The Move (including downloadable applications) for the participating inLeagues/leagues, please note that Batball11 will not be responsible for any damage to, or loss of data from the mobile device that the software is installed on, and will also not be responsible for any call, data or other charges incurred whilst using the software.

3. Fair Use

3.1 The Website/Mobile Application and Batball11 products may only be used for the purposes of participating in Leagues/leagues and on events and/or gaming products.

3.2 You must not use the Website/Mobile Application for the benefit of a third party or for any purpose which (in Batball11’s opinion) is illegal, defamatory, abusive or obscene, or which Batball11 considers discriminatory, fraudulent, dishonest or inappropriate.

3.3 Batball11 will seek criminal and contractual sanctions against any customer involved in fraudulent, dishonest or criminal acts via or in connection with the Website/Mobile Application or Batball11's products. Batball11 will withhold payment to any customer where any of these are suspected or where the payment is suspected to be for the benefit of a third party. The customer shall indemnify and shall be liable to pay to Batball11, on demand, all Claims (as defined in paragraph B.4.3 above) arising directly or indirectly from the customer’s fraudulent, dishonest or criminal act.

4. Software and Technology Issues

4.1 In order for you to use certain products offered on the Website/Mobile Application you may need to download some software. Also, certain third party product providers may require you to agree to additional terms and conditions governing the use of their products. If you do not accept those third party terms and conditions, do not use the relevant third party software. Batball11 does not accept any liability in respect of any third party software.

4.2 You are only permitted to use any and all software made available to you via the Website/Mobile Application for the purpose of using products on the Website/Mobile Application and, save to the extent permitted by applicable law, for no other purposes whatsoever.

4.3 We hereby grant to you a personal, non-exclusive, non-transferable right to use the relevant software, for the sole purpose of using/playing products on the Website/Mobile Application, in accordance with the following provisions. (a) You are not permitted to: (i) install or load the software onto a server or other networked device or take other steps to make the software available via any form of "bulletin board", online service or remote dial-in or network to any other person; (ii) sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in these terms and conditions) your license to use the software or make or distribute copies of the software; (iii) enter, access or attempt to enter or access or otherwise bypass Batball11’s security system or interfere in any way (including but not limited to, robots or similar devices) with the relevant products or the Website/Mobile Application or attempt to make any changes to the software and/or any features or components thereof; or (iv) copy or translate any user documentation provided 'online' or in electronic format. In addition, and except to the minimum extent permitted by applicable law in relation to computer programs, you are not permitted to: (iv)(a) translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the software; or (iv)(b) reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the software or to create derivative works based on the whole or on any part of the software.

  1. You do not own the software. The software is owned and is the exclusive property of Batball11 or a third party software provider company (the "Software Provider"). Any software and accompanying documentation which have been licensed to Batball11 are proprietary products of the Software Provider and protected throughout the world by copyright law. Your use of the software does not give you ownership of any intellectual property rights in the software.
  2. The software is provided "as is" without any warranties, conditions, undertakings or representations, express or implied, statutory or otherwise. Batball11 hereby excludes all implied terms, conditions and warranties (including any of merchantability, satisfactory quality and fitness for any particular purpose). Batball11 does not warrant that: (i) the software will meet your requirements; (ii) the software will not infringe any third party’s intellectual property rights; (iii) the operation of the software will be error free or uninterrupted; (iv) any defects in the software will be corrected; or (v) the software or the servers are virus-free.
  3. In the event of communications or system errors occurring in connection with the settlement of accounts or other features or components of the software, neither Batball11 nor the Software Provider will have any liability to you or to any third party in respect of such errors. Batball11 reserves the right in the event of such errors to remove all relevant products from the Website/Mobile Application and take any other action to correct such errors.
  4. You hereby acknowledge that how you use the software is outside of Batball11’s control. Accordingly, you load and use the software at your own risk. Batball11 will not have any liability to you or to any third party in respect of your receipt of and/or use of the software.
  5. The software may include confidential information which is secret and valuable to the Software Provider and/or Batball11. You are not entitled to use or disclose that confidential information other than strictly in accordance with these Terms and Conditions.

4.4 While Batball11endeavors to ensure that the Website/Mobile Application is available 24 hours a day, Batball11 shall not be liable if for any reason the Website/Mobile Application is unavailable at any time or for any period. We reserve the right to make changes or corrections to or to alter, suspend or discontinue any aspect of the Website/Mobile Application and the content or services or products available through it, including your access to it.

4.5 You must not misuse the Website/Mobile Application by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. In particular, you must not access without authority, interfere with, damage or disrupt the Website/Mobile Application or any part of it; any equipment or network on which the Website/Mobile Application is stored; any software used in connection with the provision of the Website/Mobile Application; or any equipment, software or Website/Mobile Application owned or used by a third party. You must not attack our Website/Mobile Application via a denial-of-service attack. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website/Mobile Application, software or to your downloading of any material posted on it, or on any Website/Mobile Application linked to it.

5. Third Party Content

5.1 Batball11 receives feeds, commentaries and content from a number of suppliers. Certain third party product providers may require you to agree to additional terms and conditions governing the use of their feeds, commentaries and content. If you do not accept the relevant third party terms and conditions, do not use the relevant feeds, commentaries or content.

5.2 Batball11 does not accept any liability in respect of any third party feeds, commentaries and content.

5.3 Batball11 does not allow any employee, anyone else in any way connected to such employee or anyone otherwise connected to a third party service provider (to be determined in Batball11’s absolute discretion) to League/league on any event where the third party service provider is providing a service to Batball11. Batball11 will void any League/league where it determines in its absolute discretion that such fantasy gaming has taken place.

5.4 Where the Website/Mobile Application contains links to third party Website/Mobile Applications and resources, these links are provided for your information only. Batball11 has no control over the content of these sites or resources, and accepts no liability for them or for any loss or damage that may arise from your use of them. The inclusion of a link to a third party Website/Mobile Application does not constitute an endorsement of that third party’s Website/Mobile Application, product or services (if applicable).

6. Other

6.1 Batball11 actively monitors traffic to and from the Website/Mobile Application. Batball11 reserves the right in its sole discretion to block access where evidence indicative of automated or robotic activity is found.

6.2 Batball11 reserves the right to restrict access to all or certain parts of the Website/Mobile Application in respect of certain jurisdictions.

6.3 Batball11 may alter or amend the products offered via the Website/Mobile Application at any time and for any reason.

6.4 From time to time, all or part of the Website/Mobile Application may be unavailable for use by you because of our maintenance of the Website/Mobile Application and/or alteration or amendment of any of the Website/Mobile Application products.

6.5 A malfunction or error in a gaming product will void all applicable stakes and returns.

F. OUR LIABILITY

1. Batball11 does not accept any liability for any damages, liabilities or losses which are deemed or alleged to have arisen out of or in connection with the Website/Mobile Application or its content (including delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the Website/Mobile Application or its content or any errors or omissions in content).

2. While Batball11endeavors to ensure that the information on the Website/Mobile Application is correct, Batball11 does not warrant the accuracy or completeness of the information and material on the Website/Mobile Application. The Website/Mobile Application may contain typographical errors or other inaccuracies, or information that is out of date. Batball11 is under no obligation to update such material. The information and material on the Website/Mobile Application is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, Batball11 provides you with the Website/Mobile Application on the basis that Batball11 excludes all representations, express or implied warranties, conditions and other terms which but for these terms and conditions might have effect in relation to the Website/Mobile Application.

3. Batball11’s total aggregate liability to you under or in connection with these Terms and Conditions does not exceed:

  1. the value of the Leagues/leagues and/or you placed via your account in respect of the relevant League/league or product that gave rise to the relevant liability; and
  2. the amount of applicable monies, where such monies have been misplaced by us.
  3. Rs.50 or the amount of League, whichever is lower, in respect of any other liability.

4. Batball11 shall not be liable, in contract, tort (including negligence) or for breach of statutory duty or in any other way for any of the following (whether incurred directly or indirectly): (a) loss of profits; (b) loss of business;(c) loss of revenue;(d) loss of opportunity;(e) loss of data;(f) loss of goodwill or reputation; or(g) any special, indirect or consequential losses, whether or not such losses were within the contemplation of the parties at the date of these terms and conditions.

5. Nothing in this Section F shall limit Batball11's liability to pay the genuine winnings or other sums properly owing to it, subject always to terms and conditions set out herein and the maximum winnings to these Terms and Conditions.

6. Nothing in these Terms and Conditions shall exclude or limit Batball11’s liability for:

  1. death or personal injury caused by Batball11’s negligence;
  2. fraud or fraudulent misrepresentation; or
  3. any liability which cannot be excluded or limited under applicable law.

G. OUR INTELLECTUAL PROPERTY RIGHTS

1. The contents of the Website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Batball11, its affiliates or other third party licensors.

2. All product and company names and logos mentioned on the Website are the trademarks, service marks or trading names of their respective owners, including Batball11.

3. Except to the extent required to use a product for the purpose of participating in Leagues, no part of the Website/mobile application may be reproduced or stored, modified, copied, republished, uploaded, posted, transmitted or distributed, by any means or in any manner, or included in any other Website/mobile application or in any public or private electronic retrieval system or service including text, graphics, video, messages, code and/or software without our express prior written consent.

4. If you make use of a feature that allows you to upload material, information, comments, postings or other content to the Website/mobile application ("User Content"), then the User Content will be considered to be non-confidential and non-proprietary and Batball11 has the right to use, copy, distribute and disclose to third parties any User Content for any purpose. Batball11 also has the right to disclose your identity to any third party who is claiming that any User Content posted or uploaded by you to the Website/mobile application constitutes a violation of their intellectual property rights or of their right to privacy. Batball11 has the right to remove, amend or edit any User Content you make on the Website/mobile application.

5. Any commercial use or exploitation of the Website/mobile application or its content is strictly prohibited.

H. OTHER PROVISIONS

1. These Terms and Conditions, the Privacy Policy, the Cookies Policy, the Rules and any document expressly referred to in them and any guidelines or rules posted on the Website constitute the entire agreement and understanding of the parties and supersede any previous agreement between the parties relating to their subject matter. You acknowledge and agree that in entering into and agreeing to these Terms and Conditions, the Privacy Policy, the Cookies Policy, the Rules and any document expressly referred to in them and any guidelines or rules posted on the Website you do not rely on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person (whether party to this agreement or not) other than as expressly set out therein. Nothing in this clause shall operate to limit or exclude any liability for fraud or fraudulent misrepresentation.

2. In no event will any delay, failure or omission (in whole or in part) in enforcing, exercising or pursuing any right, power, privilege, claim or remedy conferred by or arising under these Terms and Conditions or by law, be deemed to be or construed as a waiver of that or any other right, power, privilege, claim or remedy in respect of the circumstances in question, or operate so as to bar the enforcement of that, or any other right, power, privilege, claim or remedy, in any other instance at any time or times subsequently.

3. The rights and remedies provided by these Terms and Conditions are cumulative and (unless otherwise provided in these Terms and Conditions) do not exclude any other rights or remedies available in law.

4. If any provision of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions which shall remain in full force and effect.

5. You shall execute or cause to be executed all documents and do or cause to be done all further acts and things consistent with the terms of these Terms and Conditions that Batball11 may from time to time reasonably require in order to vest in and secure to Batball11 the full benefit of rights and benefits to be transferred or granted to Batball11 under these Terms and Conditions and for the protection and enforcement of the same and otherwise to give full effect to the terms of these Terms and Conditions.

6. Nothing in these Terms and Conditions shall create or be deemed to create a partnership, joint venture or principal-agent relationship between the parties and no party shall have authority to bind any other in any way unless expressly provided otherwise in these Terms and Conditions.

7. Batball11 shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control including (without limitation) any telecommunications/internet/mobile network failures, power failures, failures in third party computer hardware or software, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed.

8. Batball11 may assign, transfer, charge, sub-license or deal in any other manner with these Terms and Conditions, or sub-contract any of its rights and obligations under these Terms and Conditions, to any party including any company within or outside the Batball11 group.

9. Any notice to be given under these Terms and Conditions must be in writing, in English and may be served by hand delivery, speed post, recorded delivery or registered post or email to: (a) in the case of Batball11, the address of the relevant Batball11 company as set out at the beginning of these Terms and Conditions or as displayed on the Website; and (b) in respect of notices given by Batball11 to you, pursuant to the customer registration procedure (including any amendment to those details you have notified to Batball11). Any notice shall be deemed to have been received: (a) if delivered by hand, at the time of delivery; (b) if sent by first class post, recorded delivery or registered post, at 09.30 (GMT) on the seventh clear day after the date of posting; (c) if sent by pre-paid registered airmail, at 09.30 (GMT) on the fifteenth clear day after the date of posting; and (d) if sent by email, 24 hours from the time of sending.

10. The Appendices, the Privacy Policy, the Cookies Policy, the Rules and any document expressly referred to in them and any guidelines or rules posted on the Website form an integral part of these Terms and Conditions and shall have effect as if set out in full in the body of these Terms and Conditions. In the event of any inconsistency between the main body of these Terms and Conditions and the Appendices, the Privacy Policy, the Cookies Policy, the Rules and/or any document expressly referred to in them and any guidelines or rules posted on the Website, unless stated otherwise, the main body shall prevail.

I. COMPLAINTS, DISPUTES, GOVERNING LAW AND JURISDICTION

1. Should there be any claim or dispute arising from a past or current transaction, please contact us. If Batball11 is unable to settle the dispute, either party is entitled to refer the dispute to an Sole Arbitrator, to be appointed by Batball11, whose seat would be at Ahmedabad, Gujarat and whose decision will be final (save in respect of any manifest error) subject to full chance of representation given to all parties involved. No dispute regarding any fantasy League, league or game will result in litigation, court action.

2. Subject to paragraph B.3.1 above, these Terms and Conditions and any dispute or claim arising out of or in connection with it or its subject matter, whether of a contractual or non-contractual nature, shall be governed by and construed in accordance with the laws of India. The courts of competent jurisdiction at Ahmedabad shall have exclusive jurisdiction to determine any and all disputes arising out of, or in connection with, the Batball11 Services provided by Batball11 (including the League/s), the construction, validity, interpretation and enforceability of these Terms and Conditions, or the rights and obligations of the User/s (including Participants) or Batball11, as well as the exclusive jurisdiction to grant interim or preliminary relief in case of any dispute referred to arbitration as given below. All such issues and questions shall be governed and construed in accordance with the laws of the Republic of India.

3. In the event of any legal dispute (which may be a legal issue or question) which may arise, the party raising the dispute shall provide a written notification ("Notification") to the other party. On receipt of Notification, the parties shall first try to resolve the dispute through discussions. In the event that the parties are unable to resolve the dispute within fifteen (15) days of receipt of Notification, the dispute shall be settled by arbitration. The arbitration award will be final and binding on the Parties, and each Party will bear its own costs of arbitration and equally share the fees of the arbitrator unless the arbitral tribunal decides otherwise. The arbitrator shall be entitled to pass interim orders and awards, including the orders for specific performance and such orders would be enforceable in competent courts. The arbitrator shall give a reasoned award.

4. Nothing contained in these Terms and Conditions shall prevent Batball11 from seeking and obtaining interim or permanent equitable or injunctive relief, or any other relief available to safeguard Batball11's interest prior to, during or following the filing of arbitration proceedings or pending the execution of a decision or award in connection with any arbitration proceedings from any court having jurisdiction to grant the same. The pursuit of equitable or injunctive relief shall not constitute a waiver on the part of Batball11 to pursue any remedy for monetary damages through the arbitration described herein.

5. By accepting these Terms and Conditions and/or participating in Leagues/leaguesor and/or making use (whether authorized or not) of the facilities offered by Batball11 (whether through the Website/mobile app or otherwise) and/or by using, visiting and/or accessing any part (including, but not limited to, sub-domains, source code and/or website APIs, whether visible or not) of the Website or mobile app, you irrevocably agree that the courts of India shall have exclusive jurisdiction to settle any dispute which may arise out of or in connection with these Terms and Conditions. Notwithstanding the foregoing, Batball11 shall be entitled to bring a claim against a customer in the court of the customer's country of domicile.

J. LEAGUE PAYMENT TERMS AND CONDITIONS

The terms "We" / "Us" / "Our"/”Company” individually and collectively refer to Batball11 and the terms "Visitor” ”User” refer to the users.

This page states the Terms and Conditions under which you (Visitor) may visit this website (“Website”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.

1. Use of Content

1.1 All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under license, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.

1.2 You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organization’s or entity’s written permission.

2. Acceptable Website Use

2.1 Security Rules

Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorized to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "Trojan horse" to the Website, overloading, "flooding", "mail bombing" or "crashing", or (4) sending unsolicited electronic mail, including Offers and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

2.2 General Rules

Visitors may not use the Web Site in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libelous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.

2.3 Indemnity

The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of Batball11.com or their breach of the terms.

2.4 Liability

User agrees that neither Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user's transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent user agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company's total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.

2.5 Disclaimer Of Consequential Damages

In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.

K. REGISTRATION

In order to register for the League/s, Participants are required to accurately provide all information, not limited to; i)Full Name; ii)Mobile Number; iii)Team Name/s; iv)E-mail address/Password; vi)State of Residence, if Indian Resident; vii)Gender; viii)Date of birth etc., and Participants are also required to confirm that they have read, and shall abide by, these Terms and Conditions. In the event a Participant indicates, while entering an address, that he/she is a resident of either Assam, Odisha, Telangana,Karnataka, Nagaland or Sikkim, or residing in the State which does not allow fantasy gaming then such Participant shall not participate in the League as he will not be permitted to proceed to sign up for any round in the paid version of the League as described below. Once the Participants have entered the above information, and clicked on the "register" tab, and such Participants are above the age of 18 years, they are sent an email confirming their registration and containing their login information. The Software is licensed to you for your private personal use. Please note that the Software is not for use by (i) individuals under 18 years of age, (ii) individuals under the legal age of majority in their jurisdiction and (iii) individuals connecting to the Site from jurisdictions from which it is illegal to do so. BB11 is not able to verify the legality of the Service in each jurisdiction and it is the User's responsibility to ensure that their use of the Service is lawful.

L. LEAGUE /s, PARTICIPATION & PRIZES

As part of its services Batball11 may make available the following League/s on the platform. The Leagues that are made available on the platform are of fantasy cricket game. Individual users wishing to participate in the such League "Participants" are invited to create their own fantasy teams consisting of real life cricketers, involved in the real-life cricket match, series or tournament "Event" to which the fantasy game relates. Batball11 offers its platform to Participants for fantasy game League/s being created relating to each Event, and Participants can participate in such League/s with their Teams. Teams are awarded points on the basis of the real life cricketers' performances at the end of a designated match, round or tournament of the League/s. The Participant/s whose Team/s have achieved the highest aggregate score/s in the League/s shall be declared winners. In certain pre-specified Leagues, there may be more than one Winner and distribution of prizes to such Winners will be in increasing order of their Team's aggregate score at the end of the designated round/s of the Leagues. The League/s across the Batball11 Services shall, in addition to the Terms and Conditions, rules and regulations mentioned herein, be governed by:"Fantasy Rules" available at How To Play - Fantasy Cricket or other rules and regulations (including rules and regulation in relation to any payments made to participate in the League/s; and all Participants agree to abide by the same.Currently, there are paid versions of the League/s made available on Batball11 platform. Users may participate in the League/s by paying the pre-designated amount as provided on the relevant League page. The ‘pre-designated amount’ means and includes pre-determined platform fee for accessing Batball11 services and pre-determined participant's contribution towards prize money pool. The Participant with the highest aggregate points at the end of the pre-determined round shall be eligible to win a pre-designated prize which is disbursed out of prize money pool, as stated on the relevant League/s page.A Participant may create different Teams for participation in League/s in relation to a Sport Event across the Batball11 Services. However, unless Batball11 specifies otherwise in relation to any League ("Multiple Entry League"), Participants acknowledge and agree that they may enter only one Team in any League offered in relation to a Sport Event. In case of Multiple Entry League/s, a Participant may enter more than one Team in a single Multiple Entry League. In addition, it is expressly clarified that Batball11 may, from time to time, restrict the maximum number of Teams that may be created by a single User account (for each format of the League) or which a single User account may enter in a particular Multiple Entry League, in each case to such number as determined by Batball11 in its sole discretion.Participant shall pay a pre-designated amount for participating in the League/s being created on the Batball11 platform. In the event a Participant indicates, while entering an address, that he/she is a resident of either Assam, Odisha, Telangana, Karnataka, Nagaland or Sikkim or as per the prevalent laws of each state and such Participant will not be permitted to proceed to sign up for the round or League and may not participate in any paid version of the League/s.

M. LEAGUE FORMAT

Currently two formats of League/s are made available on Batball11 platform (1) Public League where Users can participate in a League with other Users without any restriction on participation and (2) private Leagues, where Users can invite specific Users into a League and restrict participation to such invited Users. All rules applicable to League/s as set out herein shall be applicable to both formats of the League/s.

1. Public League

In the Public League format of the League/s, Batball11 may make available the League/s comprising of 2 Participants, 3 Participants, 5 Participants, 10 Participants, 100 Participants or any other pre-designated number of Participants.Batball11 may create this format of the League/s as a paid format and the Winner will be determinable at the end of the round as per rule of the Leagues.The number of Participants required to make the League/s operational will be pre-specified and once the number of Participants in such League/s equals the pre-specified number required for that League/s, such League/s shall be operational. In case the number of Participants is less than the pre-specified number at the time of commencement of the round, such League/s will not be operational and the pre-designated amount paid by each Participant shall be returned to the account of such User without any charge or deduction.In certain Leagues across the Batball11 Services, designated as "Confirmed Leagues", the League/s shall become operational once the number of Participants in such League /s equals the pre-specified number of winners to be declared in such League/s, even if all available Participant slots (as pre-specified in relation to the League/s) remain unfilled. It is clarified that notwithstanding the activation of such League/s, Participants can continue to join such League/s till either (i) all available Participant slots of such League/s are filled or (ii) the round to which the League /s relates commences, whichever is earlier. In case such League/s is not operational by the time of the commencement of the round, the pre-designated amount paid by each Participant shall be returned to the account of such User without any charge or deduction. Batball11, however, reserves the right to designate any League as ‘confirmed League’, at any point in time, at its sole discretion.

2. Private League

In the Private League format of the League/s, Batball11 enables Users to create a League ("Private League") and invite other users, whether existing Users or otherwise, ("Invited User") to create Teams and participate in the League/s. Users may create a Private League to consist of a pre-specified number of Participants, that is, consisting of either 2 Participants, 3 Participants, 5 Participants or 10 Participants. The User creating the Private League shall pay the pre-designated amount for such Private League and thereby join that Private League, shall supply a name for the Private League and be provided with a unique identification code ("League Code") (which will be issued to the account of such User). The User agrees and understands that once the Private League is created no change shall be permitted in the terms or constitution of the Private League, except for a change in the name of the League. The User creating the Private League shall provide Batball11 with the email address or Facebook account username of Invited Users to enable Batball11 to send a message or mail inviting such Invited User to register with Batball11, if necessary, and participate in the Private League in relation to which the invite has been issued.In order to participate in the Private League, an Invited User shall input the League Code associated with the Private League and pay the pre-designated amount for the Private League. Once the number of Participants in a Private League equals the number of pre-specified Participants for that Private League, the Private League shall be rendered operative and no other Invited Users or Users shall be permitted to participate in the Private League. In the event that any Private League does not contain the pre-specified number of Participants for that Private League within 1 hour prior to the commencement of the round/League, the Platform will initiate an automatic refund of the amount deposited. Such refund shall be processed after the expiry of the deadline for filling of participants for such Private League.It is clarified that the participation of Invited Users in any Private League is subject to the pre-specified number of Participants for that Private League, and Batball11 shall not be liable to any person for the inability of any Invited User to participate in any Private League due to any cause whatsoever, including without limitation due to a hardware or technical malfunction or lack of eligibility of such Invited User to participate in the League/s.

3. Cancellation Policy

The following Refund and cancellation policy and the terms of Batball11 would be final.Our focus is complete customer satisfaction. In the event, in case any payment which needs to be refunded as per the terms and conditions of Batball11 or, we will refund back the money, provided the reasons are genuine and proved after our internal investigation. Please read the fine prints of terms and conditions of Batball11 before using it, it provides all the details about the services.

In case of dissatisfaction from our services, clients have the liberty to cancel their usage/ membership of the app/website and request a refund in case of any balance in fantasy gaming account, from us. Our Policy for the cancellation and refund will be as follows:

For Cancellations please contact us via contact us link. Requests received later than 7 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

4. Refund Policy

We will try our best to create the suitable design concepts for our clients. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

N. LEGALITY & GAME OF SKILL

Games of skill are legal, as they are excluded from the ambit of Indian gambling legislations including, the Public Gambling Act of 1867.The Indian Supreme Court in the cases of State of Andhra Pradesh v. K Satyanarayana (AIR 1968 SC 825) and KR Lakshmanan v. State of Tamil Nadu (AIR 1996 SC 1153) has held that a game in which success depends predominantly upon the superior knowledge, training, attention, experience and adroitness of the player shall be classified as a game of skill.The League /s described above (across the Batball11 Services) are games of skill as success of Participants depends primarily on their superior knowledge of the game of cricket,its statistics, knowledge of players' relative form, players' performance in a particular territory, conditions and/or format (such as ODIs, test cricket and Twenty20 in the cricket fantasy game), attention and dedication towards the League/s and adroitness in playing the League/s. The League/s also requires Participants to field well-balanced sides with limited resources and make substitutions at appropriate times to gain the maximum points.By participating in this League/s, each Participant acknowledges and agrees that he/she is participating in a game of skill.

O. ELIGIBILITY

The League/s are open only to persons above the age of 18 years, currently residing in India.Batball11 may, in accordance with the laws prevailing in certain Indian states, bar individuals residing in those states from participating in the League/s. Currently, individuals residing in the Indian states of Assam, Odisha,Telangana,Karnataka,Nagaland or Sikkim shall not participate in the paid version of the League as the laws of these states bar persons from participating in games of skill where participants are required to pay to enter.Persons who wish to participate must have a valid email address.Only those Participants who have successfully registered on the Batball11 as well as registered prior to each round in accordance with the procedure outlined above shall be eligible to participate in the League and win prizes.

P. TAXATION

According to the new section 194BA of the Income-tax Act, 1961, starting from 1st April 2023, a 30% withholding tax (‘TDS’) will be applied to all the 'Net Winnings' won by players from online games on BatBall11.

TDS will be activated:

  • At the time of withdrawal throughout the year, or

  • At the end of the Financial Year, i.e., March 31

The following formula is to be applied to the net winnings of a player; let us look at the calculation:

Net Winnings = A - B - C - D, where,

A = Aggregate withdrawals from the user account
B = Aggregate amount deposited in the user account during that period
C = Balance in the user account at the beginning of the financial year
D = Winnings included from earlier withdrawals on which TDS has already been deducted

Understand the new amendment with some easy examples:

Example 1) TDS DEDUCTION ON 1ST WITHDRAWAL:

At the start of the fiscal year, a user has a winning wallet balance of ₹2,000 but has yet to make any deposits into the BatBall11 wallet. The user has won a total of 10,000 by taking part in fantasy competitions using the Available Balance. The user then asks for a withdrawal of 4,000, and the account information is as follows:

Requested withdrawal from the user, A = ₹4,000
The amount deposited in the user account during the year, B = 0
Opening balance in the user account, C = ₹2,000
Winnings from earlier withdrawals on which TDS has been deducted, D = 0

Then, Net Winnings = A - B - C - D
Net Winnings = 4,000 - 0 - 2,000 - 0
Net Winnings = ₹2,000

TDS on this withdrawal will be calculated as follows:
TDS = 30% of Net Winnings
TDS = 0.30 * Net Winnings
TDS = 0.30 * 2,000
TDS = ₹600

Amount credited to Bank Account = Requested Withdrawal Amount (A) - TDS
Amount credited to Bank Account = ₹4,000 - ₹600
Amount credited to Bank Account = ₹3,400

To put it another way, the user has asked to withdraw 4,000 from their gains. The account balance and deposits are considered, and the Net Winnings come to 2,000. 30% of the Net Winnings, or ₹600 in this scenario, will be withheld by BatBall11 as TDS. 3,400 would be the total amount credited to the user's designated bank account.


TDS DEDUCTION ON FOLLOWING WITHDRAWALS (Example 2)

Let’s say that the same user has deposited ₹2,000 in his in-app wallet. The user now requests another withdrawal of ₹5,000. In this case:

Total withdrawal amount requested, A = ₹4,000 (earlier withdrawal amount) + ₹5,000 (new withdrawal amount)
Total amount deposited by the user, B = ₹2,000
Opening balance of the financial year, C = ₹2,000
Withdrawals on which TDS has been deducted, D = ₹2,000

Then, Net Winnings = A - B - C - D
Net Winnings = (₹4,000 + ₹5,000) - ₹2,000 - ₹2,000 - ₹2,000
Net Winnings = ₹9,000 - ₹6,000
Net Winnings = ₹3,000

TDS on this withdrawal will be calculated in the following manner,
TDS = 30% of Net Winnings
TDS = 0.30 * Net Winnings
TDS = 0.30 * 3,000
TDS = ₹900

Amount credited to Bank Account = Requested Withdrawal Amount - TDS
Amount credited to Bank Account = ₹5,000 - ₹900
Amount credited to Bank Account = ₹4,100

The customer has taken out 9,000 from their gains throughout the year in two withdrawals. User's Net Winnings come to 3,000 after considering account balances, deposits, and prior withdrawals. 4,100 will be credited to the user's registered bank account following the deduction of TDS.


For TDS at the year end:

Example 1: TDS DEDUCTION ON YEAR'S LAST DAY

Assume the user from the abovementioned examples has a deposit of 5,000 and a winning balance of 10,000 after the financial year (i.e., 31st March). As there has been no TDS deduction made on these prizes, BatBall11 will automatically deduct a 30% TDS in the manner described below: (and will appear in the wallet for BatBall11)

Total withdrawal amount, A = ₹9,000
Total amount deposited by the user, B = ₹2,000 + ₹5,000 = ₹7,000
Opening balance of the winning wallet at the beginning of the financial year, C = ₹2,000
Winnings from earlier withdrawals on which TDS has been deducted, D = ₹2,000 + ₹3,000 = ₹5,000
Closing Balance in the winning wallet at the end of the financial year, E = ₹10,000

Then, Net Winnings = E + A - B - C - D
Net Winnings = (₹10,000 + ₹9,000) - ₹7,000 - ₹2,000 - ₹5,000
Net Winnings = ₹19,000 - ₹14,000
Net Winnings = ₹5,000

TDS on this withdrawal will be calculated in the following manner,
TDS = 30% of Net Winnings
TDS = 0.30 * Net Winnings
TDS = 0.30 * 5,000
TDS = ₹1,500

New Wallet Balance = Winnings on which no TDS has been deducted - TDS
New Wallet Balance = ₹10,000 - ₹1,500
New Wallet Balance = ₹8,500

NOTE:This new wallet balance is the closing Balance of the year which will automatically become the opening Balance of the following financial year.


EXAMPLE 2) TDS DEDUCTION IF THE USER MAKES NO WITHDRAWAL THROUGHOUT THE YEAR:

If a user had an initial balance of 3,000 and had won ₹15,000 over the year in skill-based competitions, placed 5,000 into their wallet, but had not yet withdrawn any money, the Net Winnings and TDS deduction would be calculated as follows:

Net Winnings = E + A - B - C - D, where,
Total withdrawal amount, A = ₹0, as user hasn’t made any withdrawal request
Total amount deposited by the user, B = ₹5,000
Opening balance of the winning wallet at the beginning of the financial year, C = ₹3,000
Winnings from earlier withdrawals on which TDS has already been deducted, D = ₹0, as no withdrawal has been made
Closing Balance in the winnings wallet at the end of the financial year, E = ₹15,000

Net Winnings = E + A - B - C - D
Net Winnings = ₹15,000 + 0 - ₹5,000 - ₹3,000 - 0
Net Winnings = ₹15,000 - ₹8,000
Net Winnings = ₹7,000

TDS = 30% of Net Winnings
TDS = 0.30 * Net Winnings
TDS = 0.30 * 7,000
TDS = ₹2,100

New Wallet Balance = Balance in the user account at the end of the financial year - TDS
New Wallet Balance = ₹15,000 - ₹2,100
New Wallet Balance = ₹12,900

This new number in your wallet is the year's final Balance, which will instantly change to the first Balance of the upcoming fiscal year.

  • Cash Bonuses are excluded from the TDS deduction because they are a promotional incentive for users.

  • According to the new tax law, the amount credited to the user's registered bank account or BatBall11 Wallet (in the event of a change in the financial year) will be the sum that remains after the TDS deduction.

  • The winners will get TDS certificates if such tax deductions are made.

  • In compliance with section 269SU of the Income Tax Act, we insist on making payments by NEFT/RTGS/IMPS or other E Modes.

  • The people who BatBall11 declares winners concur to pay all taxes due in accordance with the new tax law, including but not limited to income tax, gift tax, and other related taxes. Taxes of various kinds may be due on winnings and BatBall11 Credits.


Compliance with GST and Deductions

In accordance with the amendments made to the Central Goods and Services Tax Act of 2017, the Integrated Goods and Services Tax Act of 2017, the State Goods and Services Tax Act of 2017, and Rules made under the Acts as mentioned above, as well as Notifications issued under the Acts as mentioned above (from now on collectively referred to as "GST Laws") regarding the taxability of online gaming is required to discharge GST at the rate of 28% on the amount deposited by players/users The amount that the player or user deposits in his or her BatBAll11 account shall be regarded to be inclusive of GST, according to an agreement between BatBall11 and the player or user. As a result, all the games at BatBall11 will take the GST share of the player's or user's contribution from their user account to pay the Government.

Suppose BatBall11 chooses, at its sole and absolute discretion, to return money that a player or user unintentionally deposited. In that case, the funds will only be returned once the applicable GST has been deducted in compliance with the GST Laws. No sum will be fully repaid to any users, and BatBall11 reserves the right to refuse any refund at its sole discretion.

Q. TABULATION OF FANTASY POINTS

Batball11 may obtain the score feed and other information required for the computation and tabulation of fantasy points from third party service provider/s. In the rare event that any error in the computation or tabulation of fantasy points, selection of winners, etc., as a result of inaccuracies in or incompleteness of the feed provided by the third party service provider comes to its attention, Batball11 shall use best efforts to rectify such error prior to the distribution of prizes. However, Batball11 hereby clarifies that it relies on the accuracy and completeness of such third party score/statistic feeds and does not itself warrant or make any representations concerning the accuracy thereof and, in any event, shall take no responsibility for inaccuracies in computation and tabulation of fantasy points or the selection of winners as a result of any inaccurate or incomplete scores/statistics received from such third party service provider. Users and Participants agree not to make any claim or raise any complaint against Batball11 in this respect.

In your each Fantasy team MM (Man of the Match) will get 3x Points, C (Captain) will get 2x Points and Vc (Vice Captain) will get 1.5x Points, In your fantasy team if you have selected the player which is not part of Playing XI of real life match and if he play as substitute player while real match it'll not be awarded any points in your fantasy team, To facilitate users to make better choice and timely change in any of players in their respective fantasy team we will provide green colored indicative next to player announced by team in real match scenario as part of starting lineup (Playing XI) and red colored indicative for player is not part of starting lineup (Playing XI) in real match scenario. Batball11 does not accept any liability for any damages, liabilities or losses which are deemed or alleged to have arisen out of or in connection with the Website/Mobile Application or its content (including delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the Website/Mobile Application or its content or any errors or omissions in content. No Points will be awarded for your fantasy team in the event of Super Over. Bonus points are awarded only for the highest achievement of any player.

Substitutes on the field will not be awarded points for any contribution they make. However, Concussion and COVID-19 Substitutes (if permitted as per the applicable rules and regulations of the tournament) will be awarded 4 points for making an appearance in matches (only for T20s, ODs, Tests and T10s) and will be awarded points for any contribution they make as per the Fantasy Points System.

If a player is announced in the starting eleven of a team but later is unable to start the match, he/she will not score any points. The player who plays as the replacement, however, will earn points for the match (including starting points).

Data is provided by reliable sources and once the match has been marked as completed i.e., winners have been declared, no further adjustments will be made. Points awarded live in-game are subject to change as long as the match status is 'In progress' or 'Waiting for review'.

More than 11 players from either team are allowed to play in Other OD/Other T20/Other Test matches.

All the X-Factor substitutes will get 4 points for being announced and will also score points for any contributions they make as per our Fantasy Point System.

Substitutes other than Concussion substitutes, COVID-19 substitutes or X-Factor substitutes will not be awarded points for any contribution they make.

In the Big Bash League, if a player gets replaced by an X-Factor substitute, but later comes back on field, he will get points for his contributions. However, if a player, who was not a part of the announced lineups, comes to the field as a substitute, he will not get points for any of his contributions (except Concussion and COVID-19 substitutes).

R. MISCELLANEOUS

The decision of Batball11 with respect to the awarding of prizes shall be final, binding and non-contestable. Participants playing the paid formats of the League/s confirm that they are not residents of any of the following Indian states - Assam, Odisha, Telangana, Nagaland or Sikkim. If it is found that a Participant playing the paid formats of the League/s is a resident of any of the abovementioned states, Batball11 shall disqualify such Participant and forfeit any prize won by such Participant. Further Batball11 may, at its sole and absolute discretion, suspend or terminate such Participant's account with Batball11. Any amount remaining unused in the User's Game Account or Winnings Account on the date of deactivation or deletion shall be reimbursed to the User by an online transfer to the User's bank account on record with Batball11, subject to the processing fee (if any) applicable on such transfers as set out herein.

If it is found that a Participant playing the paid formats of the League/s is under the age of eighteen (18), Batball11 shall be entitled, at its sole and absolute discretion, to disqualify such Participant and forfeit his/her prize. Further, Batball11 may, at its sole and absolute discretion, suspend or terminate such Participant's account.

To the extent permitted by law, Batball11 makes no representations or warranties as to the quality, suitability or merchantability of any prizes and shall not be liable in respect of the same. Batball11 may, at its sole and absolute discretion, vary or modify the prizes being offered to winners. Participants shall not raise any claim against Batball11 or question its right to modify such prizes being offered, prior to closure of the League. Batball11 will not bear any responsibility for the transportation or packaging of prizes to the respective winners. Batball11 shall not be held liable for any loss or damage caused to any prizes at the time of such transportation. The Winners shall bear the shipping, courier or any other delivery cost in respect of the prizes.
The Winners shall bear all transaction charges levied for delivery of cash prizes.

All prizes are non-transferable and non-refundable. Prizes cannot be exchanged / redeemed for cash or kind. No cash claims can be made in lieu of prizes in kind.

S. SELECTION & VERFICATION (Winners & Conditions relating to the Prizes)

1. Selection of Winners

Winners will be decided on the basis of the scores of the Teams in a designated round of the League/s. The Participant/s owning the Team/s with the highest aggregate score in a particular round shall be declared the Winner/s. In certain pre-specified Leagues, Batball11 may declare more than one Winner and distribute prizes to such Winners in increasing order of their Team's aggregate score at the end of the designated round of the League. The number of Winners and the prize due to each Winner in such League shall be as specified on the league page prior to the commencement of the league. Participants creating Teams on behalf of any other Participant or person shall be disqualified. In the event of a tie, the winning Participants shall be declared Winners and the prize shall be equally divided among such Participants. Batball11 shall not be liable to pay any prize if it is discovered that the Winner/s have not abided by these Terms and Conditions.

2. Contacting Winners

Winners shall be contacted by Batball11 or the third party conducting the league on the e-mail address provided at the time of registration. The verification process and the documents required for the collection of prize shall be detailed to the Winners at this stage. As a general practice, winners will be required to provide following documents:

  1. User's PAN card, Government-issued residence proof and User's Bank Details.
  2. Batball11 shall not permit a Winner to withdraw his/her prize/s/accumulated winnings unless the above-mentioned documents have been received and verified by stipulated by Batball11. The User represents and warrants that the documents provided in the course of the verification process are true copies of the original documents to which they relate. Users are required to provide correct &complete details at the time of registration. Batball11 shall not be responsible for communications errors, commissions or omissions including those of the Participants due to which the results may not be communicated to the Winner.

3. Verification process

Winners who successfully complete the verification process and provide the required documents as specified by Batball11 shall be permitted to withdraw/receive their accumulated winnings (or any part thereof). Batball11 shall not entertain any claims or requests for extension of time for submission of documents. Batball11 shall scrutinize all documents submitted and may, at its sole and absolute discretion, disqualify any Winner from withdrawing his accumulated winnings (or any part thereof) on the following grounds:

  1. Determination by Batball11 that any document or information submitted by the Participant is incorrect, misleading, false, fabricated, incomplete or illegible
  2. Participant does not fulfill the Eligibility Criteria specified above
  3. Any other ground.

4. Processing Prizes

The decision of Batball11 with respect to the awarding of prizes shall be final, binding and non-Contestable. Participants playing the paid formats of the leaguesconfirm that they are not residents of any of the following Indian states - Assam, Odisha, Telangana, Nagaland or Sikkim. If it is found that a Participant playing the paid formats of the League/s is a resident of any of the abovementioned states or any other state where paid format of fantasy gaming are not legal, Batball11 shall disqualify such Participant and forfeit any prize won by such Participant. Further Batball11 may, at its sole and absolute discretion, suspend or terminate such Participant's account with Batball11. Any amount remaining unused in the User's Game Account or Winnings Account on the date of deactivation or deletion shall be reimbursed to the User by an online transfer to the User's bank account on record with Batball11.To the extent permitted by law, Batball11 makes no representations or warranties as to the quality, suitability or merchantability of any prizes and shall not be liable in respect of the same. Batball11 may, at its sole and absolute discretion, vary or modify the prizes being offered to winners. Participants shall not raise any claim against Batball11 or question its right to modify such prizes being offered, prior to closure of the league.Batball11 will not bear any responsibility for the transportation or packaging of prizes to the respective winners. Batball11 shall not be held liable for any loss or damage caused to any prizes at the time of such transportation. The Winners shall bear the shipping, courier or any other delivery cost in respect of the prizes. The Winners shall bear all transaction charges levied for delivery of cash prizes.All prizes are non-transferable and non-refundable. Prizes cannot be exchanged / redeemed for cash or kind. No cash claims can be made in lieu of prizes in kind.

T. Publicity

Acceptance of a prize by the Winner constitutes permission for Batball11, and its affiliates to use the Winner's name, likeness, voice and comments for advertising and promotional purposes in any media worldwide for purposes of advertising and trade without any further permissions or consents and / or additional compensation whatsoever.

The Winners further undertake that they will be available for Promotional purposes as planned and desired by Batball11 without any charge. The exact dates remain the sole discretion of Batball11. Promotional activities may include but not be limited to press events, internal meetings and ceremonies/functions.

U. General Conditions

If it comes to the notice of Batball11 that any governmental, statutory or regulatory compliances or approvals are required for conducting any League/s or if it comes to the notice of Batball11 that conduct of any such League/s is prohibited, then Batball11 shall withdraw and / or cancel such League/s without prior notice to any Participants or winners of any League/s. Users agree not to make any claim in respect of such cancellation or withdrawal of the League, or League it in anymanner.

V. Standard Terms and Conditions of Offers

  1. These standard terms and conditions of Offers (“Standard Terms”) supplement the terms of Offers undertaken on the Batball1Website/Mobile Application and which reference these Standard Terms (each a “Offer”):
  2. Participation in any Offer will be subject to a user complying with the Offer Terms implemented by Batball11in respect of such Offer (“Offer Terms”) and these Standard Terms. By participating in any Offer, the participant further consents to and agrees to adhere with the terms and conditions of the Batball11 game and Batball11’s privacy policy.
  3. The Offers are only open to users in India. Participation in the Offers by proxy is not permitted.
  4. Participation in the Offers is voluntary.
  5. Participation in one Offer does not guarantee that such user will be eligible to participate in another Offer.
  6. A user may participate in a Offer and avail of each Offer only through one account. An existing user of Batball11 shall not register a new account or operate more than one user account with Batball11 or participate in a Offer by registering a new account.
  7. Users intending to participate in a Offer may be required to verify their mobile number and other account details in accordance with the Offer Terms for such Offer.
  8. 8. Persons intending to participate in a Offer, who have listed their phone numbers on the National Do Not Call Registry (“NDNC Registry”), shall de-register themselves from the NDNC Registry till the completion of such Offer (including the delivery of Reward Amount (if any) or the free-entry (if any) under such Offer). Such persons agree not to make any claim or raise any complaint whatsoever against Batball11 in this respect. Please note that persons intending to participate in a Offer who have not de-registered themselves from the NDNC Registry shall also have no right to make any claim or raise any complaints against Batball11 if they do or do not receive any call or SMS with respect to their participation and all other matters pertaining to a Offer.
  9. The verification process may require you to submit personal information about yourself. You agree to receive communication from Batball11. Any information collected in respect of your identity and contact details as part of a Offer or otherwise in the course of your use of the Batball11Website/Mobile Application shall be subject to Batball11’s Privacy Policy.
  10. Batball11 may, at its sole and absolute discretion, disqualify any user from a Offer if such user engages in or it is found that such user has engaged in any illegal, unlawful or improper conduct (with regard to any of the Offers or otherwise).
  11. The Reward Amount (if any) deposited into the user’s account can be used to join cash Leagues and Leagues on Batball11. However, the Reward Amount (if any) cannot be: (i) used to join 2-member Leagues; or (ii) withdrawn or transferred to any other cash balance account held by you with Batball11 or to any third party account or to any bank/payment instrument account.
  12. The deposit of the Reward Amount (if applicable) or the grant of the free-entry (if any) shall be at the sole discretion of Batball11 and shall be subject to the user’s compliance with these Standard Terms and the applicable Offer Terms. Batball11 may substitute or change the Reward Amount(if any) or free-entry (if any) offered under a Offer at any time without notice. Users may not substitute Reward Amount (if any) or free-entry (if any) for other items or exchange for cash
  13. Batball11 reserves the right to withhold or forfeit the benefits of a Offer (including a free-entry or Reward Amount due to a participant or any prizes/winnings earned by the participant by using such benefits) in the event that it determines or reasonably believes that the participating user has violated these Standard Terms, the applicable Offer Terms or the terms and conditions of the Batball11 fantasy games.The decision of Batball11 will be final and binding with respect to the Offers, and the prizes therein and no correspondence, objection, complaints, etc. will be entertained in this regard.Batball11 reserves the right to change/modify/or withdraw any of the Offers and/or change these Standard Terms and/or the Offer Terms without any prior notice of the same at its sole discretion.

W. TERMS & CONDITIONS – OFFER

1. Standard Terms and Conditions of the Offer (New User Reward)

This "New User Reward" ("Offer"), is open to all first time users of Batball11 without being referred. Under this Offer, users who input the referral code, "BB11New" (" Referral Code") during the Offer Period (defined below) will be eligible to receive a cash Reward amount, equal to Indian Rupees Fifty (INR 50) (" Reward Amount"), in accordance with, and subject to the users’ full compliance with, these Terms (defined below).Please note our terms and conditions (" Terms") in this respect, as they govern your participation in the Offer:

  1. Eligibility – Participation in the Offer is only available to registered first time users of Batball11.
  2. To participate in the Offer, you must input the Referral Code at the time of registration on the Batball11 mobile application.
  3. Please note that this Offer is only limited to the Batball11 mobile application. The Offer is only open to the first 100,000 (One Lakh) users who input the New User Code to join Batball11 Fantasy Gaming platform.

2. Standard Terms of the Offers (First Deposit Reward Offer)

This "First Deposit Reward Offer" ("Offer"), is open to all users of Batball11. Under this Offer, users who make the First Qualifying Deposit up to maximum of Rs.10, 000 (Rupees Ten Thousand) will be eligible to receive a First Deposit Reward of 50% of First Deposit Amount by user, the value of which will be dependent on the value of the Qualifying Deposit credited into their Batball11 Account, in accordance with, and subject to the users’ full compliance with, these Terms (defined below).
Please note our terms and conditions (" Terms") in this respect, as they govern your participation in the Offer:

To participate in the Offer, you must deposit any value as first deposit up to Rs.10,000 (" Qualifying Deposit") into your Batball11 account to be eligible to receive the Reward Amount corresponding to the Qualifying Deposit made by you, in accordance with the table below:

Qualifying Deposit (INR) Reward Amount (INR)
Up to 10,000 50% of Qualifying Deposit

The maximum Reward Amount that may be credited to your Cash Reward Account pursuant to this Offer is INR 5000. This is the sum total of cash Reward which will be credited if a user were to participate in offer once.Please note that this Offer is only available to the first 1, 00,000 (One Lakh) users who make the Qualifying Deposit. For the purposes of these Terms the first 1, 00,000 (One Lakh) users shall be calculated per Qualifying Deposit offer.

3. Standard Terms and Conditions of ("Referral Reward" & “3G Referral” Programs).

3.1 The Batball11Referral RewardProgram lets you invite friends to join Batball11. In the event that you and your referred friend meet the criteria and complete all the steps specified in these terms, you and your friend can earn a onetime Reward from Batball11 of up to Rs. 50(“Reward Amount”), which Reward Amount will be redeemable through the Batball11’s Website/Mobile Application as per the terms and condition to utilize Reward.

3.2 The Batball11“3G Referral Program” lets you earn Reward every time you and your invited three generation/ three level of invitedusers enter in to any pay and play Leagues on Batball11.3G refers to three generation/ three level of referral program for example: user A invite user B, user B further invite user C and User C further invite user D. whereas for user A, user B is generation/Level 1, C is generation/Level2, user D is generation/Level 3. Details about eligibility of earning Reward are as given below.

  1. All Registered active users will be eligible for unlimited number of all three generation/ three level of users referred by and below them.
  2. 1st Generation Referral Reward: User can earn up to 1 % of total entry fees paid by first generation/first level or direct referred user i.e (User A referred User B, every time user B enter in to any League with any amount of entry fee user A will be eligible for Reward of 1% of entry fee paid by user B)
  3. 2nd Generation Referral Reward: user can earn up to 0.50% of total entry fees paid by second generation/second level or direct referred by of 1st level referred i.e (User A referred user B, User B referred user C, every time user C enter in to any League with any amount of entry fee, user A will be eligible for Reward of 0.50% of entry fee paid by user C and User B will be eligible for Reward of 1.00% of entry fee paid by user C.
  4. 3rd Generation Referral Reward : user can earn up to 0.25% of total entry fees paid by third generation/ third level or direct referred by of 2nd level referred i.e (User A referred user B, User B referred user C, User C referred user D, every time user D enter in to any League with any amount of entry fee, user A will be eligible for Reward of 0.25% of entry fee paid by user D and User B will be eligible for Reward of 0.50% of entry fee paid by user D. and user C will be eligible for Reward of 1.00% of entry fee paid by user D.

3.3 To participate in the "Referral Reward" & “3G Referral” Programs, please note our (“Terms”) in this respect as under they govern your participation in the Program:

  1. Eligibility – All users who:
    • Active user is the one who are registered with Batball11 are actively participating minimum of 10 leagues in any month from the date of joining.
    • User have an account registered with Batball11’s fantasy gaming platform on Website/Mobile Application which account has been verified by Batball11;
    • (ii) User eligible to participate in the pay-to play Batball11 (as per the Batball11's terms and conditions, accessible at https://Batball11.com) and Participation in the Program is voluntary. A user shall not register or operate more than one user account with Batball11 and shall not participate in the Program with more than one user account with Batball11.

  2. For the purpose of participation in the "Referral Reward" & “3G Referral” Programs, you are required to have the Application downloaded and installed on your mobile device or access through Batball11’s website. Through the Website/Mobile Application, you will be provided with a unique link or code, which can be shared by you with friends for the purpose of inviting such friends to create and register an account with Batball11 and download the Application or create an account on Batball11’s website. On receiving the link or code, the referred user may either: (i) Click on the link, consequent to which such user will be directed to a registration page and will be provided the option to register an account with Batball11 and create an account on Website/Mobile Application.

  3. Both the users (the one who is referring his friends and the one is referred) eligible to earn the Reward Amount subject to (amongst other terms specified in these Terms): (iii) Referred user successfully registering for an account with Batball11 through the unique link or by using the unique code shared by the referring user and (iv) Both the users (the one who is referring his friends and the one is referred) agreeing to the license agreement for the website & mobile application (v) Both the users (the one who is referring his friends and the one is referred) verifying the respective mobile number as provided at the time of registration. For the purposes of these Terms, an 'existing user of Batball11' shall mean a user who presently operates an account with the Platform or operated an account with the Platform at any point of time.

  4. An existing user of Batball11 is not permitted to register a new account with the Platform for the purpose of availing of the Reward Amount. Batball11 will determine in its sole discretion whether an Invitee is an existing user of Batball11 or not and take appropriate action.

  5. The verification process may require the users to submit personal information and documents identifying the users. The users agrees to receive communication from Batball11 and to allow Batball11 to communicate with user about the user participation in the Program. Any information collected in respect of the user as part of the Program or otherwise in the course of such person's use of the Website/Mobile Application shall be subject to Batball11's Privacy Policy (available here: https://Batball11.com for Indian users)

  6. The verification of the referred user shall be completed at the time of first withdrawal by the user's 'Your Winnings' account or 'Your Deposits' account with the Platform. In the event that the Invitee opts to register for a Batball11 account through the Application, the Invitee can verify his/her contact information at the time of registration.

  7. The Reward Amounts credited to the users can be used to join cash Leagues /Leagues offered by Batball11 through the Platform.Reward earned by any means can only be used upto maximum of 10% of entry fee for selected Leagues.Reward can’t be utilized for to enter in any private leagues or leagues which are small in size up to 10 teams. Entry fees of any League can be paid by combination of Reward (up to maximum permissible limit for both amount and type of leagues) and rest from unutilized balance eligible for joining League. No part of the Reward Amount can be used to join private Leagues or be withdrawn or transferred to any other account with Batball11 or to any third party account or to any bank/payment instrument account.

  8. The deposit of the Reward Amount shall be at the sole discretion of Batball11 and shall be subject to the user’s compliance with these Terms. Batball11 may substitute or change the Reward Amount offered under the Program at any time without notice. The user can’t substitute the amount of Reward Amount or substitute offering for other items or exchange for cash.

  9. Batball11 reserves the right to:
    • withhold the deposit of the Reward Amount; and/or
    • forfeit any deposited Reward Amount or any prizes/winnings earned by the participant by using such Reward Amount; and/or
    • Deactivate the accounts of the any user, in the event that it determines or reasonably believes that such user has violated these Terms or the terms and conditions of the Batball11 fantasy games.Batball11 may, at its sole and absolute discretion, disqualify any user if such user engages in or it is found that such user has engaged in any illegal, unlawful or improper conduct (with regard to the Program or otherwise).
    • The decision of Batball11 will be final and binding with regard to the Program, and the deposit of the Reward Amount and no correspondence, objection, complaints, etc. will be entertained in this regard.
    • This Program cannot be clubbed with any other Leagues/Offers/programs that are running simultaneously and organized or conducted by Batball11.
    • Batball11 reserves the right to change/modify/or withdraw the Program and/or change these terms and conditions without any prior notice of the same at its sole discretion.
    • The Terms and Conditions, as applicable to the Batball11's fantasy games and services, will apply to and govern the Program.
    • Batball11 does not make any commitment, express or implied, to respond to any feedback, suggestion and, or, queries of the participants of the Program.

  10. Notwithstanding anything contained herein, the aggregate liability of Batball11 to a participating user in relation to the Program for any reason whatsoever shall not exceed Rs.100.

X. TERMS & CONDITIONS – IPL REWIND 1.0

1. Standard Terms & Condition for special contest "IPL REWIND"

Definition:

IPL REWIND is event specially designed for the highly skill full fantasy gaming experience where BB11 will select and schedule any of the IPL (Indian premier League) matches played during last all season of IPL from the year 2008 to 2019.

  1. Terms & Condition of contest and participation
    • Rewind is highly & only dependent on individual skill and is played by using your sport(cricketing) knowledge, historical knowledge about the event, analytical skill and speed.
    • Contests/ Leagues scheduled for IPL rewind will be from any random match between any of two teams played in any of past season of IPL (year 2008 to year 2019).
    • BB11 is committed to their user on fair play and to ensured that for this REWIND event scheduling matches and contest, Selection of teams and selection of innings for scoring are free from any human intervention and is conducted by systemic random algorithm by BB11 system and hence it’s impossible for anyone to know them before the same provided in BB11 app.
    • To ensure real test of skill, equal opportunities and at the same time to avoid predictability which can lead to huge number of same rank of teams. Scores for Rewind matches will be updated from any innings of both teams scheduled from two different matches played between same teams in any of past season of IPL.
    • Selection of innings are from two different random matches with no consideration of actual toss and choices made by team when that match from which innings is selected for scoring took place between teams from any of their past encounter and possible combination of innings
      a. Both first batting innings or
      b. Both second batting innings or
      c. one first batting and other second batting innings
    • Users can pick their own choice of player to make a team for schedule match of two teams of real players from past IPL season.
    • Playing Probable (Line-up) will be provided before 5 to 10 mins of schedule deadline for the contest to all users. Playing Probable in Line-up can be more than or equal to 11 based on selection of team & innings for scoring, (Explanation: Playing Probable (Line-up) will be combination of players for both the team of each inning)
    • Fantasy points will be calculated only for the players provided by BB11 as playing probable which are basically players of both teams featuring in batting and bowling section only in selected match and innings for scheduled match.
    • User's team earns fantasy points based on their selected player’s performance for the schedule match and selected innings respectively from the team the real-life match played between two teams scheduled.
    • Only starting points will be credited for any selection of non-performing player which is in Line-up & selected by any user.
    • Details of the match and innings selected for scoring will be provided in BB11 app and our telegram channel once the match goes live for authentication and verification of fantasy points calculations for the players selected by user
  2. IPL Rewind will have following types of leagues for users to participate
    • Free leagues: Practice League
    • Rewards leagues: League where user on first come first base can participate on limited spots league purely only with rewards and can win real money.
    • Paid leagues: User can participate in paid league to win real money this contest are schedule only on user request.

By participating in any of above leagues user will agree to aforesaid additional terms and condition in addition to BB11 standard terms and condition

Terms and Condition for any other rewind matches will be the same as IPL rewind terms and conditions

XI. TERMS & CONDITIONS – IPL REWIND 1.1

1. Standard Terms & Condition for special contest "REWIND Matches

Definition:

REWIND is event specially designed for the highly skill full fantasy gaming experience where BB11 will select and schedule any of the past matches played during any last season or tournaments from the past years , matches can be from (IPL, Big Bash, International Matches like ODI, T20s Test Matches, Any Other T20, T10 Leagues)

  1. Terms & Condition of contest and participation
    • Rewind is highly & only dependent on individual skill and is played by using your sport(cricketing) knowledge, historical knowledge about the event, analytical skill and speed.
    • Contests/ Leagues scheduled for rewind matches will be from any random match between any of two teams played in any of the past seasons/tournaments
    • BB11 is committed to their user for fair play and to ensured that REWIND event scheduling of matches and contest, selection of teams and selection of innings for scoring are free from any human intervention and is conducted by systemic random algorithm by BB11 system and hence it’s impossible for anyone to know them before the same provided by BB11.
    • To ensure real test of skill, equal opportunities to users and at the same time to avoid predictability which can lead to huge number of same rank of teams. Scores for Rewind matches will be updated from any innings of both teams scheduled from two different matches played between same teams in any of the past seasons/tournaments
    • Selection of innings are from two different random matches with no consideration of actual toss and choices made by team when that match from which innings is selected for scoring took place between teams from any of their past encounter and possible combination of innings can be any of below.
      a. Both first batting innings or
      b. Both second batting innings or
      c. one first batting and other second batting innings
    • Users can pick their own choice of player to make a team for schedule match of two teams of real players from any of the past seasons/tournaments.
    • Playing Probable (Line-up) will be provided before 5 to 10 mins of schedule deadline for the contest to all users. Playing Probable (Line-up) can be more than or equal to 11 based on selection of team & innings for scoring, (Explanation: Playing Probable (Line-up) will be combination of players for both the teams of each inning)
    • Fantasy points will be calculated only for the players provided by BB11 as playing probable (Line up) which are basically players of both teams featuring in batting and bowling section only in selected match and innings for scheduled match.
    • User's team earns fantasy points based on their selected player’s performance for the schedule match and selected innings respectively from the team in the real-life match played between two teams scheduled.
    • Only starting points will be credited for any selection of non-performing player which is in Line-up & selected by any user.
    • Details of the match and innings selected for scoring will be provided in BB11 app and our telegram channel once the match goes live for authentication and verification of fantasy points calculations for the players selected by user.
  2. Rewind Matches will have following types of leagues for users to participate
    • Free leagues: Practice League
    • Rewards leagues: League where user on first come first base can participate on limited spots league purely only with rewards and can win real money.
    • Paid leagues: User can participate in paid league to win real money these leagues are schedule purely and only on user’s request.
    • Playing probable (line up) will be updated first on BATBALL11 official telegram channel followed by on BB11 app and other BB11 official social media platforms.

    XII. BB INNINGS FANTASY

    1. Standard Terms & Condition for special contest " BB INNINGS FANTASY "

    Definition:

    BB INNINGS FANTASY is event specially designed for the highly skill full fantasy gaming experience where on BB11 user can now participate maximum up to 5 times in a TEST match and 3 times in ODI & T20 matches 

    Terms & Condition of contest and participation 

    1. BB INNINGS FANTASY is highly & only dependent on individual skill and is played by using your sport(cricketing) knowledge, historical knowledge about the event, analytical skill and speed.
    2. Contests/ Leagues scheduled for BB INNINGS FANTASY matches will only be selected live TEST, ODI or T20 matches. 
    3. BB INNINGS FANTASY user can participate as below 
      1. Test matches (Maximum 5 possible participations depending on actual match condition)

        1. Full Test match 
        2. 1st inning
        3. 2nd inning 
        4. 3rd inning 
        5. 4th inning 
      2. ODI & T20 (Maximum 3 possible participations depending on actual match condition)
        1. Full ODI match 
        2. 1st inning 
        3. 2nd inning
    4. BB11 is committed to their user for fair play and to ensured that BB INNINGS FANTASY event scheduling of matches and contest would be informed to user in advance about the matches by in app notifications and on other social platforms.
    5. Fantasy points calculation remains the same as per actual format of cricket match for BB INNINGS FANTASY also.
    6. In BB INNINGS FANTASY Users can pick their own choice of player to make a team for entire match and for each of innings also, teams created for full match fantasy remains unchanged for entire match for both the innings for both the team.
    7. BB INNINGS FANTASY User can create team for each of innings after studying match situation at the end of each inning to maximize winning chances. User's team created and participated for any innings will earns fantasy points based on their selected player’s performance in that innings.
    8. Results in BB INNINGS FANTASY will be declared as 
      1. Results of Full match fantasy will be declared only after completion of the entire match after due processing & verification.
      2. Results of Innings fantasy will be declared only after completion of the respective innings after due processing & verification.
    9. BB INNINGS FANTASY time line between innings will be flexible and aligned to actual match condition with reasonable tolerance. 
    10. BB INNINGS FANTASY Matches will have following types of leagues for users to participate 
      1. Free leagues: Practice Leagues 
      2. Rewards leagues: League where user on first come first base can participate on limited spots league purely only with rewards and can win real money.
      3. Paid leagues: User can participate in paid league to win real money these leagues are schedule purely and only on user’s request.
    11. Users are requested to refresh the page especially during last minute changes carried in user’s team to ensure final teams gets registered. 

    By participating in any of above leagues user will agree to aforesaid additional terms and condition in addition to BB11 standard terms and condition.

    • Any team edited during the last minute, all users are requested to go back to home page and to ensure that you are participated with final edited team

    • All users are requested to raise any concern about “REWIND” if at all any mandatorily along with proof / evidence to our email address : support@batball11.com to get them satisfactorily resolved from our end, you will receive resolution in maximum 7 days

By participating in any of above leagues user will agree to aforesaid additional terms and condition in addition to BB11 standard terms and condition

Terms and Condition for any other rewind matches will be the same as IPL rewind terms and conditions

AMAZON PAY GIFT CARDS TERMS & CONDITIONS

PRODUCT DESCRIPTION

Amazon Pay Gift Cards can be seamlessly converted to Amazon Pay balance. Now customers can use their amazon pay balance to shop across 10cr+ products on Amazon, recharge their mobile numbers & purchase vouchers of 150+ brands on Amazon. Not only this, Amazon Pay balance can be used to pay on 3rd party merchants like Redbus, Bookmyshow, Faasos Fresh menu, Housejoy.in etc.

TERMS & CONDITIONS

Amazon Pay Gift Cards issued by Qwikcilver These terms and conditions apply to Amazon Pay Gift Cards (Gift Cards) issued by Qwikcilver Solutions Private Limited (Qwikcilver) and co-branded with Amazon pay (India) Private Limited (Amazon Pay). Qwikcilver is a private limited company organized under the laws of India, and is the issuer of Gift Cards. You may purchase Gift Cards through various options available on www.amazon.in, and also use Gift Cards provided to you by third parties in the manner provided hereunder. By purchasing or using a Gift Card, you are agreeing to and accept these terms and conditions.

  • Amazon Pay Gift Cards (" GCs ") are issued by the Qwikcilver Solutions Private limited (" Qwikcilver "). Credit and Debit Cards issued outside India cannot be used to purchase Amazon.in Gift Cards.
  • To add your GC to your Amazon Pay balance, visit www.amazon.in/addgiftcard
  • Beneficiary can apply the 14 digit code (under scratch card) on amazon.in/addgiftcard and add the gift card balance in his/her Amazon.in account. This balance gets automatically applied at the time of next purchase. There is no cap on number of gift cards that can be added to an account.
  • Amazon Pay balance is a sum of all balances associated with the GCs in your Amazon.in account.
  • Amazon Pay balance are redeemable across all products on Amazon.in except apps, certain global store products and other Amazon.in gift cards.
  • Amazon Pay balance must be used only towards the purchase of eligible products on amazon.in
  • The GCs, including any unused Amazon Pay balance, expire one year from the date of issuance of the GC
  • GCs cannot be transferred for value or redeemed for the cash.
  • Qwikcilver, Amazon Seller Service Private Limited (" Amazon ") or their affiliates are not responsible if a GC is lost, stolen, destroyed or used without permission
  • For Complete terms and conditions, see www.amazon.in/giftcardtnc
  • Amazon.in logo/trademark is an IP of Amazon or its affiliates and the Qwikcilver trademark/logo is an IP of Qwikcilver.
  • To redeem your GC, visit www.amazon.in/addgiftcard

1. Redemption: Gift Cards may only be redeemed toward the purchase of eligible products on www.amazon.in and any other third party merchants that are enabled to accept the Gift Cards. Purchases are deducted from the redeemer's Gift Card balance. Any unused Gift Card balance will remain associated with the redeemers Amazon Pay balance account and applied to purchases, in order of earliest expiration date. If a purchase exceeds the redeemers Gift Card balance, the remaining amount must be paid by credit card, net banking or debit card. No fees or charges apply to Gift Cards. Qwikcilver may provide Gift Card purchasers with information about the redemption status of Gift Cards that they purchase or use. Certain merchants may provide you services only on the pre-condition that you allow us to hold balances in your Amazon Pay balance: Gift Card till the service completion by the merchant. However, your prior consent would be taken before holding such balances. In such cases, you agree and authorize us to: (i) hold your balance until service completion; and (ii) fail the transaction if your balance in the Amazon Pay Gift Card has expired at the end of the services.

2. Limitations: Gift Cards, including any unused Gift Card balances, expire one year from the date of issuance. You may request for revalidation of any expired Gift Cards. Upon receipt of such request, the Gift Card may be revalidated after due verification and subject to applicable terms and conditions. Gift Cards may only be purchased in denominations of upto Rs. 10,000, or such other limits as Qwikcilver may determine. Gift Cards cannot be used to purchase other gift cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash. Except as provided hereunder or as per applicable law, amount in your Gift Cards will not be refunded to you under any circumstances. No refund will be provided in cash, at any point of time. Unused Gift Card balances may not be transferred to another users account. No interest will be payable by Qwikcilver on any Gift Card or Gift Card balance. Qwikcilver make no representation or warranty that www.amazon.in will always be accessible without interruption.

3. Fraud: Qwikcilver is not responsible if a Gift Card is lost, stolen, destroyed or used without permission. Amazon Seller Services Private Limited (together with Amazon Pay is referred to as 'Amazon') will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on www.amazon.in.

4. Governing Law and Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of India. You, Qwikcilver and Amazon each agree to submit to the exclusive jurisdiction of the courts at Bangalore. You agree to indemnify Qwikcilver and Amazon for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these terms and conditions.

5. Limitation of Liability: NEITHER QWIKCILVER NOR AMAZON MAKE ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY WILL BE THE REPLACEMENT OF SUCH GIFT CARD. IF APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

6. General Terms: The Amazon.in Conditions of Use apply to Gift Cards. Qwikcilver reserves the right to change these Gift Card terms and conditions from time to time in its discretion and without prior notice to you. All terms and conditions are applicable to the extent permitted by law.

7. Qwikcilver Contact Information: Website address: www.Qwikcilver.com

View your gift card transaction statement: https://amazonbal.qwikcilver.com

Indian T20 League – 2023 | Leaderboard T&C

Series Leaderboard: EX-showroom amount will be considered for winning of 1st Prize – XUV 700 & 2nd Prize of BMW Bike. Other charges and taxes will be payable by the winner. In case of user demands for winning in Rupees user will get Ex-showroom amount of the prize in his winning wallet after deduction of TDS and other taxes what so ever.

In case of Tie between users, prize pool will be distributed in winning wallet equally & ex-showroom amount will be considered for prize calculation. TDS & Other taxes applicable / will be deducted as per Govt policy.

Weekly Leaderboard: Week will be calculated as per 7 days and dates will be mentioned in each weekly leaderboard section.

Weekly Leaderboard prizes will be distributed within 2 days of completion of the week.

Series Leaderboard Prizes will be distributed within 5 days of Series completion.

All other T&C will be same as per leaderboard T&C mentioned.

LUDO Game - Terms and Conditions

By participating in the BatBall11 LUDO game, you agree to abide by the following terms and conditions:

Entry Fees and Refunds:
  • Entry fees paid to participate in the BatBall11 LUDO game are non-refundable once you have joined a game.

  • Entry fees may be refunded only in the case of a technical issue originating from the BatBall11 platform that prevents you from participating in the game.

Game of Skills
  • The BatBall11 LUDO game is a game of skills that blends strategic planning, requiring players to skillfully navigate their tokens around the board to achieve victory.

Random Number Generation
  • BatBall11 employs a pseudorandom number generator (PRNG) or advanced random number generator to produce sequences of numbers that appear random.

  • The seed for the generator is initialized using factors like the current time, system data, or other unpredictable variables to ensure uniqueness.

Dice Roll Process
  • A standard dice with six sides (numbered 1 to 6) is virtually simulated for each player's turn.

  • Players initiate the dice roll through interactive actions like button clicks or taps.

  • The generated random value corresponds to the outcome of the dice roll.

Animation and Outcome
  • BatBall11 LUDO adds an animation to replicate the rolling of a physical dice, adding suspense and excitement.

  • The animation culminates in the revelation of the rolled value, which determines the number of steps your token can move.

Game Fairness and Randomness
  • Maintaining fairness and randomness is a priority for BatBall11.

  • Techniques such as advanced random number generation and frequent seed value updates are employed to ensure unpredictability, akin to physical dice rolls.

Anti-Cheating Measures
  • BatBall11 employs measures to prevent cheating in the game.

  • Server-side validation of dice rolls may be used to prevent players from manipulating outcomes.

Responsibility and Outcomes
  • Participation in the BatBall11 LUDO game implies that you understand that winning or losing is determined with the skills you played.

  • BatBall11 is not responsible for losses incurred during the game.

Dispute Resolution
  • In the case of any disputes arising from the game, BatBall11's decision will be final and binding.

Modifications to Terms
  • BatBall11 reserves the right to modify or update these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically.

Communication and Issue Resolution
  • For matters related to communication and issue resolution, only registered contact information (phone number or email address) associated with your BatBall11 account will be accepted when contacting customer support.

Proof of Issue
  • Any claims or issues must be supported by authentic and unaltered evidence.

  • Fake or altered videos or images will not be considered as valid proof for addressing concerns.

Abusive Language and Content
  • Communication with our customer support team must remain respectful and professional.
  • The use of abusive language or the submission of abusive content through emails or calls may result in the blocking of your BatBall11 account permanently.

Issue Resolution Limitation
  • Each user will receive a single resolution attempt for a particular problem.

  • Multiple resolutions will not be provided for a single issue.

Submission of Game Video
  • If you encounter an issue related to the game's functionality or gameplay, you may be required to submit a video of the game in question.

  • This video will aid in understanding and addressing the reported issue effectively.

Fraudulent Activity and Account Ban
  • Engagement in fraudulent activities, including unauthorized account deposits, will result in the immediate suspension or banning of your BatBall11 account.

  • In the event of reports from Payment Gateways, Banks, The Reserve Bank of India (RBI), or Cyber Police regarding fraudulent behaviour, appropriate actions will be taken.

By participating in the BatBall11 LUDO game, you acknowledge that you have read, understood, and agreed to these terms and conditions. Failure to comply with these terms may result in disqualification from the game.

Trade Terms and Conditions

  • The specified team must win the match. Wins achieved through Super Over, VJD, and DLS methods are also considered valid.
  • If the match is washed out, cancelled, or abandoned, the event will be settled as NO, as the condition specified in the question is not met.
  • In the event of a tie, draw, or no result, the question will settle as NO.
  • Note: The event will be PAUSED if the game is delayed due to rain, bad lighting, or severe weather. It will be resumed and made LIVE as soon as play continues.
  • The closing time for trades may vary depending on the match situation.
  • Impact players or substitute players will not be counted in the Playing XI.
  • If a trade is joined using a deposit, winnings, or offers, and the user wins more than the joining amount, only the excess amount will go to the winnings wallet. The remaining amount will be returned to the original source of the deduction at the time of joining the contest.

Changes to Terms and Conditions

We reserve the right, to modify these Terms and Conditions at any time. Any changes to Terms and Conditions will be posted on the BatBall11 site and it is your responsibility to review these Terms and Conditionsfor any changes. Your continued use of the BatBall11 site following a posting of changes is your agreement to the changes/amendments and you shall be bound by the current and updated version of these Terms and Conditions. If any changes/amendments to these Terms and Conditions are unacceptable to you, you must discontinue the use of services offered by BatBall11. We reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the BatBall11 site, including for any violation of any provision of these Terms and Conditions. We also reserve the right to change the BatBall11 site without notice to you, at any time.

Ability to Accept Terms and Conditions

You affirm that you are above eighteen (18) years of age and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms and Conditions, and to abide by and comply with these Terms and Conditions.

BatBall11 takes children's privacy seriously and encourages parents and/or guardians to play an active role in their children's online experience at all times. BatBall11 does not knowingly collect any personal information from children below the aforementioned age and if BatBall11 learns that BatBall11 has inadvertently gathered personal data from children under the aforementioned age, BatBall11 shall take all reasonable measures to promptly delete such personal data from BatBall11’s records.

You further represent and warrant that you are not located in any Excluded State in India where BatBall11 is prohibited to be offered and/or accessed under the Indian laws.

For any fraudulent or suspicious activity on the BatBall11 platform, we reserve the right to take appropriate actions, with the sole discretion of BatBall11 to determine what constitutes such activity. Additionally, according to the agreed-upon terms and conditions, our company has the right to modify users' wallet balances at any time without prior notice or permission.